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Privacy Policy for Malaysia accounts

surgaplay uses this Privacy Policy to explain how your account data, device details, cookie choices and payment records are handled when you open an account or return to…

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surgaplay Privacy Policy for Malaysia accounts
CONTACT ROUTES

Contact us about your privacy choices

Privacy questions should reach the team that can check account records, payment references and security logs without moving your request through unrelated channels. Tell us the email or phone number linked to your account, the concern you want checked and whether it relates to cookies, identity checks, wallet records or account access. We will ask for enough proof to confirm the account belongs to you before changing, sharing or deleting any personal data.

Team online

Live chat privacy request

Use chat when you need a quick privacy status check, such as whether a cookie setting was saved or which email is linked to your account. We may move complex data requests to email for safer record handling.

Email data request

Email is better for access, correction or deletion requests because it leaves a clear trail for both sides. Include your account email, payment reference if relevant and the exact privacy action you want us to assess.

Account security contact

If you think your account data was exposed, contact us straight away with the time, device and login detail you remember. We can check recent access events before advising the next privacy step.

ACCOUNT CARE

How we handle your privacy records

Our privacy work sits behind the account area, wallet checks and support desk, so the policy focuses on records we actually handle.

Account data

We use account details to create your profile, keep your login working and match support requests to the right record. Your name, contact details and verification status are not used outside the purposes described in this policy.

Cookie handling

Cookies help us remember your session, language choice and basic security signals. You can manage browser settings on your device, but blocking certain cookies may mean login checks or account pages do not work as expected.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX references are kept so deposits, withdrawal checks and account questions can be matched accurately. We store transaction references rather than unnecessary wallet details wherever that is enough.

Security logs

Login time, device type, IP signals and failed access attempts may be recorded to protect your account. These logs help us spot unusual activity and respond when you ask us to check a privacy concern.

Retention approach

Some records can be removed after account closure, while payment and verification records may need to stay for legal, fraud-prevention or accounting reasons. We keep retained data restricted and remove it when the basis ends.

Change requests

You can ask us to correct contact details, update inaccurate account data or explain what we hold. We verify ownership first, then confirm what was changed or why a requested change cannot be made.

Privacy questions for Malaysia account holders

These answers explain how the Privacy Policy works when you use your account, payment wallet, support contact routes or device settings. They do not replace the full policy above, but they help you understand the main choices available to you. If your case involves a specific transaction, login event or account status, contact us with the matching account details so we can check the correct record.

We collect account details, login records, device signals, payment references and messages you send to support. The exact data depends on how you use the account and what checks are needed for security or payment handling.

We keep local payment references so deposits, withdrawal checks, account balances and support questions can be matched to the correct account. These references also help us answer your privacy request without exposing extra wallet details.

Yes, you can ask for access to eligible account data. We will verify that the request comes from you, check the records we hold and explain any legal or security reason that limits what we can share.

Send us the account email or phone number, the detail that is wrong and the corrected version. We may ask for proof before updating personal data, especially when the change affects withdrawals or account access.

We may share limited data with payment processors, verification providers, hosting services or support tools when they help operate your account. They should only handle the data for the purpose connected to our service request.

Retention depends on the record type. Some support messages can be removed sooner, while payment, verification and security records may be kept longer for legal, accounting or fraud-prevention reasons before deletion becomes available.

After closure, we restrict account access and assess which records can be deleted. Some data may remain where law, payment checks or dispute handling require retention, and access remains subject to local law where permitted.

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